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Strings Direct

Delivery

We work from a small premises in Rochford, Essex where our dedicated warehouse team utilises modern technology to receive, pick, pack, and despatch orders in (on average) under 30-mins!

We pride ourselves on our service and for logistics we enlist the help of specialist postal and courier services.  As standard, we send the majority of orders using Royal Mail 1st Class & 2nd Class (your choice) post which, although not guaranteed, routinely arrives the next day.

For larger, heavier items, and upon request we use the express courier DPD Local which offers fully insured, guaranteed next-(working)day delivery.

Royal Mail Special Delivery is also available for those of you who need your order even more quickly!

 

PRICING & TIMINGS

All orders placed on weekdays before 3:45pm will be despatched that same day.  All of our delivery options are listed below.  We keep our delivery service pricing as consistent as possible, although please bear in mind they are subject to change at short notice.

 

UK STANDARD DELIVERY
Royal Mail First Class Post
Free for all orders over £50, otherwise £2.99

Royal Mail 2nd Class Post
£1.99 - orders under £50 only

 

UK EXPRESS COURIER DELIVERY
DPD Local
Free for orders over £100, otherwise £5.99

 

UK EXPEDITED DELIVERY
Royal Mail Special Delivery
£9.99

 

EU & GLOBAL
Royal Mail International Tracked
From £9.99 depending on location.
Orders may be subject to applicable customs & duties in your country.

 

RECEIVING YOUR ORDER

In some cases, you’ll be able to amend your delivery options directly with your courier - look out for your despatch email.

DPD and Royal Mail both have free mobile apps which we suggest downloading. DPD’s app provides extensive tracking and control over your delivery, and the Royal Mail app is more basic but allows you to monitor and select contingency delivery options.

Have you got the Shop App?  Track all of your deliveries in one place.

 

DELIVERY EXCEPTIONS AND RESTRICTIONS

We deliver globally and to all UK territories. However, please bear in mind that we’re based in Rochford, Essex and as such geographical location makes it physically impossible to deliver next day in all cases. For services to the Highlands, Isles, and Ireland your delivery may take a day-or-two extra.

We do reserve the right to withdraw from delivering in certain territories if safe and timely delivery is unviable.

MY ORDER HASN’T BEEN DELIVERED, YET

Please note that, although delivered next day most of the time, Royal Mail 1st Class post has a delivery window of 1-3 working days.

If your delivery’s overdue then generally there’s a good reason for it.  So first, we do suggest checking some of the usual places including with your neighbour, behind your garden bin, or even with people you live with!

Please contact our team if you’re still waiting after these checks.

I’VE MESSED UP THE ADDRESS ON MY ORDER

Yes, we know it does happen.  Please contact us as soon as you realise and we will do our best to amend your order before it’s despatched.  However, if the parcel has departed already we’re physically unable to make the change.  In some cases, it will be returned to us and we will then forward it onto your correct address at no extra cost.

I’VE ORDERED THE WRONG ITEMS

Doh!  Not to worry, it happens... .  Please notify us as soon as you realise, so if we can, we’ll stop and rectify your order before it’s despatched.  If your order has already departed then just wait until it arrives and send it straight back to us for a full refund.  In the meantime you’ll be able to reorder the correct items.

HOW DO I RETURN AN ITEM?

We understand that occasionally an item isn’t exactly what you were intending so we offer a 30-day free returns period.  Returns need to be authorised by contacting our team.  Returned items must be in their original, unused condition (including all packaging, labels, and tags) unless genuinely faulty in which case our team must be informed.

Refunds and exchanges will only be accepted when the conditions meet those listed in our terms & conditions.

Click here to go to the Returns & Refunds page

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