Pricing & Delivery
All orders of £10.00 or under are charged at £1.00 delivery. String orders over that amount are free. However, orders that include cables carry a £1.00 delivery charge per cable. If you do not select any further chargeable premium delivery service, only these costs will apply to UK mainland customers.
Orders received before 4pm Monday to Friday will be dispatched that same day. Delivery is by Royal Mail ‘First Class’ post and is usually next day but can typically take between 1-3 days from the date of posting. Delays can occur if circumstances beyond our control disrupt postal services.
Missing or delayed items: Please note that we will need to wait 14 days before being able to trace, replace or refund lost items.
If your order has not arrived at the delivery address within the 14 day period please contact us at info@stringsdirect.co.uk
All orders over £50 being delivered within the UK Mainland will be sent next weekday delivery (Royal Mail Special Delivery or Courier) free of charge. A signature will be required (Only orders made before 3pm Monday-Friday will go out same day)
Most small orders are sent in bespoke boxes that are designed to fit through standard size letter boxes, although it is advised, but not a necessity to set the delivery address as a premises where someone will be there to take delivery of the package, no matter how big or small the order.
Larger orders can be sent either by Royal Mail Special Delivery or by Parcelforce next day courier service. Both of these methods of delivery require a signature upon delivery. If your order is being sent by either courier or special delivery then you will receive a delivery information email with your parcel reference number and estimated delivery date when your order has been despatched.
UPS will attempt delivery & if no-one is in to receive the package a card will be posted through the letterbox notifying you of the attempted delivery. The package will then be left at your local post office ready for collection If still not collected the order will be returned to sender. If a change of delivery address is required from the original delivery address submitted at the time of ordering a further £7.95 charge will be applicable.
If you absolutely require guaranteed next day delivery, we can offer a Royal Mail ‘Special Delivery’ service which is only guaranteed for weekday deliveries and must be ordered before 4pm , Monday - Friday. This service can be added by selecting ‘Special Delivery’ in the checkout section. There is a £6.95 additional cost for ‘Special Delivery’ before 1pm or, if you require earlier delivery before 9am then a £12.95 cost is added to your order. *PLEASE NOTE* this is only for orders under 2kg.
Larger orders over 2kg (Multi-Effects, Amps, Guitars or Portastudio type items) have to be sent by a courier and delivery times are between 9am and 5pm weekdays . A signature is required on delivery.
A Saturday courier service is available but can be expensive.
International Orders
All International orders over £10 are sent via Royal Mail Airsure or International Signed For, orders under £10 are sent Royal Mail Standard Air Mail. If your order is being sent by either Airsure or International Signed For then you will receive a delivery information email with your parcel reference number and estimated delivery time when your order has been despatched.
With Airesure & International Signed For mail is despatched on the next available flight, and receives priority handling both here and abroad.
Average international delivery times are as follows –
Western Europe 3-4 days
Eastern Europe 4-5 days
Rest of the World 5-7 days
Price Matching Policy
We believe we have the fairest pricing structure for electric & acoustic guitar strings, bass strings & instrument accessories. However if you find strings or accessories advertised in the UK mainland at a genuine better price including delivery we will not only match the price, we will better it! Don't hesitate WE BEAT ANYBODY! Just email info@stringsdirect.co.uk or call our hotline on 01702 540068. Please note this does not apply to auction sites or to post sales.
Returns Policy
We operate a 7-day, no quibble guarantee policy on all our products. Any returns MUST be confirmed by phone 01702 540068 and be in their original condition and packaging. Exchanges of non-faulty goods will be levied with a carriage charge (our orignal carriage charge). Carriage returns costs of non-faulty goods must be borne by the customer. This returns policy does not apply to any items that have been especially ordered.
